006 Rebuilding Your Passion for Dental Podcast with Laura Mordica

In this week’s episode of Rebuilding Your Dental Passion, Laura discusses the importance of effective communication, offers practical strategies to help achieve it, and highlights some barriers to avoid or overcome in the process.

 

Episode Highlights:

 

• Laura’s role and observations as a Clinical Operations Coach
• Effective communication skills and tips
• Barriers to effective communication

 

Quotes:

  

“Some of the girls were struggling with their love and their drive for dental, and what I found is a lot of it was with their communication.”

 

“The big thing is being effective with your communication and being a good listener.”

 

“When we’re communicating, it’s more than just an exchanging of information…It’s more of understanding the emotion and the intention behind the information.”

  

“Stress and being out of control emotionally are some big things that will affect us from being not an effective communicator.”

 

“When we get frustrated with people at work, every little thing they do, you are like nit-picking…and then you kind of feel they’re doing it intentionally when they might not be.”

 

“Set aside that judgment and withhold blame and criticism.”

 

“Everybody deserves the same amount of respect, no matter what your role is, no matter how much you get paid, no matter how much experience you have.”

 

“You need to be able to hold each other accountable, and…you need to be able to take that corrective criticism…that is how we grow.”

 

Links:

The Dental Podcast Network Channel One homepage:

http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

 

The Dental Podcast Network Channel Two homepage:

https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429