011 Discovering DSOs with Ashley McCauley

This week on “Discovering DSOs with Ashley McCauley”, Ashley is joined by Tia Meyer, Clinical Director at Neighborhood Dental, who shares information about perceptions and misconceptions regarding quotas, goals and metrics at DSOs.

 

Episode Highlights:

 

• Tia’s professional history and what she loves about her current role
• Neighborhood Dental and how they use metrics
• Some challenges Tia faces with metrics
• Her approach to sharing the metrics and her advice about being receptive to them

 

Quotes:

 

“Let’s look at them as goals, let’s not use the term ‘quotas’.”

 

“If you don’t have metrics, how do you grow? And if you don’t have the numbers, how do you know?”

 

“The numbers are a reflection of our patient care.”

 

“Always be transparent so they can understand the ‘why’.”

 

“I would say, ‘Don’t be so quick to judge’…really take a moment to listen.”

 

“We don’t have a cattle prod. We’re not, you know, people in, people out.”

 

“That’s leadership – elevating others.”

 

Links:

 

The Dental Podcast Network Channel One homepage:

http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

 

The Dental Podcast Network Channel Two homepage:

https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429

 

The Association of Dental Support Organizations homepage:   https://www.theadso.org/

 

Tia’s email:   sddha.president@gmail.com