011 Rebuilding Your Passion for Dental Podcast with Laura Mordica

In this week’s episode of Rebuilding Your Dental Passion, Laura discusses recommending and selling oral hygiene products in dental offices, and how these practices can enhance the dental appointment experience for patients and staff alike.

 

Episode Highlights:

 

• The importance of product knowledge and recommendations
• Reasons for offering the products in the dental office
• Effective ways to approach patients about recommendations

 

Quotes:

  

“We need to know enough about products to give them a strong recommendation.”

 

“They’re expecting that we have done all the research of every product out there and that we will be able to recommend and/or offer them what we have found to be the best.”

 

“It’s my ethical duty as a hygienist to recommend products to my patient that they may not know that they need.”

 

“I educate the patient, understanding that I want to send them home with all the tools to maintain, you know, their oral health, and everything we have done in the office for them.”

 

“If I can improve their oral health and they’re more comfortable when they come in…the appointment’s going to go much smoother.”

 

“If my hygienist or dentist told me that I needed to brush more, I would.”

 

“If I understand why it is beneficial to me then I’d spend more time brushing, and if I knew I had gum problems or cavities, I would brush more.”

 

“We need to make it beneficial to them.”

 

Links:

 

The Dental Podcast Network Channel One homepage:

http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

 

The Dental Podcast Network Channel Two homepage:

https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429