018 Discovering DSOs with Ashley McCauley

On today’s episode of “Discovering DSOs with Ashley McCauley”, Ashley’s guest is Kelly Rolnicki, a Revenue Cycle Manager within a DSO, who shares with listeners exactly what her role is and how it supports the practices affiliated with her DSO.

 

Episode Highlights:

 

• Revenue cycles and Kelly’s role as manager
• Kelly’s perspective on the affiliation process
• The biggest misconceptions about DSO’s according to Kelly
• Her use of a ticketing system and patient statements
• Kelly’s favorite aspect of the DSO space

 

Quotes:

 

“We support the offices with the entire life of a patient account.”

 

“A lot of different hats, for sure.”

 

“There is support for the front office team in your role.”

 

“A lot of times people hear ‘a DSO’ and immediately lump that together as corporate dentistry – that’s not the case with the DSO I work with, each office is unique.”

 

“I think the communication has gotten tremendously better with the new ticketing system.”

 

“In a private practice…I didn’t have as much support as I feel our offices have with being in a DSO and having the support team there to answer your questions.”

 

Links:

 

The Dental Podcast Network Channel One homepage:

http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

 

The Dental Podcast Network Channel Two homepage:

https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429

 

The Association of Dental Support Organizations homepage:   https://www.theadso.org/

 

Kelly’s email:   krolnicki14@gmail.com