024 - Discovering DSOs with Ashley McCauley

This week on Discovering DSO’s, Ashley is joined by Leslie Krukowski who is an integrations manager within a DSO. Leslie and Ashley discuss the integration process and some advice she has for those going through the integration process/ facilitating the integration process. 

Episode Highlights

• Leslies Role in her DSO
• Concerns of practices 
• Advice for the integration process
• Leslies process
• Be the cheerleader

Quotes 

“ I come in and help the office move from the private practice model, into the DSO model” 

“It's not always easy, sometimes the employees have been there for 30 years, running the practice a certain way, and we have to ask them to change the way they do things” 

“Really respect the feelings of the people going through this change” 

“It's almost like the different stages of grief… they are going to go through some anger, tears and various emotions” 

“She wants to protect her patients, and make sure nothing is going to change for them” 

“As long as we can maintain that respect while we are training them, I think we can really succeed as an integration team” 

“They want to know that you are going to be there for them, and that you are available to them”

“Any small victory that they have you need to celebrate, you have to be their cheerleader, it is so important to be their cheerleader, I cannot emphasize that enough” 

Links

Leslie's Email 

Lkrukowski@trufamilydental.com

Leslie’s phone number:  

 (231) 392-9681

The Dental Podcast Network Channel One homepage:

http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

The Dental Podcast Network Channel Two homepage:

https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429