041-Discovering DSOs with Ashley McCauley

This week on Discovering DSO’s Podcast with Ashley McCauley. This week Ashley is joined by Andrew Johnston, RDH, Co-Host of A Tale of Two Hygienists and Co-Founder of The Dental Podcast Network! Ashely and Andrew continue their three part series, this week focusing on business and metrics!

 

Episode Highlights

 

• KPI’s - Key Performance Indicators 
• Competitive Spirit
• Cambra Protocols 
• Goals
• Tracking/Scorecards 

 

Quotes

 

“It's hard to find someone that loves business and metrics as much as I do” 

 

“The negative connotation that comes with KPI’s couldn’t be more wrong” 

 

“You have to feel that ownership to feel purpose to feel a part of the organization” 

 

“KPI’s are wrongly associated with money and greed” 

 

“If we don’t know what we are striving for, how do we know if we are doing well?”

 

“The revenue is a byproduct to good quality patient care” 

 

“If it is difficult for you to track, it's going to be difficult to get that long term data”

 

“I like KPIs that are focused on the patient as much as possible” 

 

Links

 

More Discovering DSO Episodes: https://ataleoftwohygienists.com/discoveringdsos/ 

The Dental Podcast Network Channel One homepage:

http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

The Dental Podcast Network Channel Two homepage:

https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429